Privacy Policy

We understand the importance of maintaining and respecting your privacy. For those of us at this includes your financial data, personal information, and your relationship with us. This policy outlines the steps that we take to protect your privacy, as well as steps that you can take to help us meet that goal.

Protecting Your Personal Information

In order to conduct business with you, we have to collect and store your personal information. Our first guarantee is that we will never disclose your personal information to any business, group, individual, or organization without your express consent. Further, we guarantee the security and safety of your personal information. All data is stored on secured servers with the appropriate firewalls and other security protocols in place. We frequently audit and update our security systems as needed.

Protecting Your Financial Information

We believe the best way to protect your financial information is to simply never touch it at all. Your financial information is never seen by our employees. In addition to this, all financial transactions are carried out by a highly reputable, third party, a payment processor. They use SSL technology to ensure your financial data is safe and encrypted.

Your Relationship With Us

For obvious reasons, most of our clients do not want their relationship to us disclosed to others. We respect this completely. This is why we work hard to use discretion. First, we will never reveal your business relationship with us. In addition to this, the billing information that will be disclosed on your debit card or bank statement is worded in a way that it does not appear as if you have hired a writing service. Finally, we have created a secure customer portal. Any information that is exchanged between yourself, your writer, and customer service within the portal is very secure. We recommend using the portal instead of email to ensure privacy.

Your Customer Account

Before you can place an order, or use our customer portal, you must create a customer account. This entails giving us the personal information required to do business with us. It also means creating a password so that you can access your account information and the customer portal as well.  As mentioned above, we take several steps on our end to ensure your privacy. However, there are things that you can do as well. First, please use a password that is long and complex enough to prevent ‘hacking’. Avoid using your name, pet’s name, child’s name, or easily cracked passwords such as ‘password’ or ‘password1’. Lastly, do not provide your account information and password to anyone else.

Compromised Data Policy

We have adopted a policy of honesty and full disclosure. If anything happens that we believe has or could have the potential to compromise customer data in any way, we will immediately take action to fix the problem and to let customers know. This way they can choose the course of action they wish to take as well. As soon as we have reliable information, we will inform customers of the type of information that was compromised, who was impacted, the cause, and the actions we are taking to fix the problem. Fortunately, this has not been an issue for us in the past.

Third Party Companies And Websites

For various reasons, we may link to other websites on our website, articles, social media posts, and blog. This is done for the purpose of sharing information only, or for advertising purposes. While we try to ensure that all links are to reputable and trustworthy sources, we are ultimately not responsible for the safety and privacy of your information on those websites.

When you enter another website, you are no longer subject to the guarantees in this policy. In addition to this, we assume no liability should your information be compromised. Please click at your own risk.

Information You Share Publicly

Sometimes, we invite public comments, stories, testimonials, videos, pictures, even blog content from our customers, visitors, and social media followers. Should you submit information in these ways, that information is not protected by our privacy policy. It will be publicly available and used as we see fit. Further, this information becomes the intellectual property of Class

Aggregate Information

Aggregate information is non-identifying data that we collect and store for the purposes of research and development, marketing, and planning. This information contains no names, account numbers, or other identifying information. By using our website, you consent to have this information collected when you visit our website or conduct business with us.

Questions And Concerns

Anyone with questions or concerns about our privacy policy should speak to a customer service representative. They are available 24 hours per day, and should be able to answer any of your questions and pass along any concerns.

Changes to This Privacy Policy

We reserve the right to make changes to this policy as we see fit. Changes may be made without prior warning, and are effective immediately.